Napoleonic Impressions and covid-19
The covid-19 (coronavirus) pandemic is having a great impact on societies and economies around the world, and Napoleonic Impressions is not immune from the effects. We anticipate that our customers would like to know how covid-19 is impacting our business.
We work with a number of fulfillment partners to print and ship our orders. We regularly monitor their latest updates about how they are adapting to the situation.
Due to the implementation of social distancing measures, many factories are not working at full capacity, though our partners are trying their best to scale up their production through backup facilities.
The extent of the disruption depends on the product, the fulfillment location, and the delivery location. As of October 2020, most customers will receive their orders within a couple of weeks, but international delivery from the United States (most notably our jewellery items) can still experience significant delays. We promise that your order will eventually reach you.
While you are welcome to contact us with questions about your order, we suggest that you first take a look at our Shipping Policy for an indication of fulfillment and shipping times, and add 10-14 days. Most items should arrive before then, but we'll do our best to help you track down the whereabouts of those that don't.
Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.